Your privacy matters to us. This Privacy Policy describes how VOQUA.AI collects, uses, and protects your personal information. We are committed to transparency and giving you control over your data.
1. Introduction
VOQUA.AI ("we," "our," or "us"), operated by Green Future Innovations LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website. By using VOQUA.AI, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information you provide directly to us, such as: (a) Account information — name, email address, company name, and password when you register; (b) Payment information — billing details processed securely through our payment processors; (c) Communications — messages you send us via email or contact forms; (d) Voice agent content — scripts, knowledge base documents, and configurations you create; (e) Call data — recordings, transcriptions, and metadata from calls handled by your voice agents (subject to your configuration and applicable law). We also collect information automatically, including usage data, device information, IP addresses, and cookies.
3. How We Use Your Information
We use the information we collect to: provide, maintain, and improve the Service; process transactions and send related information; send administrative messages, updates, and security alerts; respond to your comments and questions; analyze usage patterns to improve user experience; comply with legal obligations; and prevent fraudulent or illegal activity. We do not sell your personal information to third parties.
4. Data Sharing and Disclosure
We may share your information with: (a) Service providers — third-party vendors who assist us in operating the Service (e.g., cloud infrastructure, payment processing, analytics); (b) Business transfers — in connection with a merger, acquisition, or sale of assets; (c) Legal requirements — when required by law or to protect the rights, property, or safety of VOQUA.AI, our users, or the public; (d) With your consent — for any other purpose with your explicit consent. All third-party service providers are contractually required to maintain the confidentiality and security of your information.
4a. AI Sub-Processors and Google User Data
VOQUA.AI integrates the following AI providers, which may process Google user data on behalf of users when Google account integrations are enabled. None of these providers use Google user data to train their foundational models, in full compliance with Google's Limited Use of User Data policy:
- OpenAI – Chat, vision, function calling, and streaming (enterprise customers with specific requirements)
- Anthropic (Claude) – Chat, vision, function calling, and streaming (enterprise customers with specific requirements)
- Google AI (Gemini) – Chat, vision, function calling, and streaming (enterprise customers with specific requirements)
- xAI (Grok) – Chat, function calling, and streaming (enterprise customers with specific requirements)
- Mistral AI – Chat, function calling, and streaming (enterprise customers with specific requirements)
- Cohere – Chat and streaming (enterprise customers with specific requirements)
- AWS Bedrock (Amazon Nova Sonic) – Platform default for voice interactions; also provides access to additional models (Claude via Bedrock, Llama, Titan) for enterprise use cases
All AI sub-processors listed above are contractually prohibited from using Google user data for training purposes.
5. Data Security
We implement enterprise-grade security measures to protect your information, including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, comprehensive audit logging, and mandatory multi-factor authentication. Our infrastructure is designed in alignment with SOC 2 Type II Trust Service Criteria — formal attestation is in progress. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time by contacting privacy@voqua.ai. We will delete or anonymize your personal information within 30 days of such a request, except where retention is required by law or legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information: (a) Access — request a copy of the personal information we hold about you; (b) Correction — request correction of inaccurate or incomplete information; (c) Deletion — request deletion of your personal information; (d) Portability — request a machine-readable copy of your data; (e) Objection — object to certain processing of your information; (f) Restriction — request restriction of processing in certain circumstances. To exercise these rights, contact us at privacy@voqua.ai.
8. GDPR Compliance
For users in the European Economic Area (EEA), we process your personal data based on the following legal bases: performance of a contract (to provide the Service), legitimate interests (to improve the Service and prevent fraud), legal obligation (to comply with applicable laws), and consent (where you have explicitly consented). You have the right to lodge a complaint with your local data protection authority.
9. HIPAA Compliance
For customers using VOQUA.AI for healthcare-related purposes, we offer HIPAA-compliant configurations. We will enter into a Business Associate Agreement (BAA) with covered entities and business associates as required by HIPAA. Please contact privacy@voqua.ai to request a BAA.
10. Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
11. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at privacy@voqua.ai so that we can take necessary actions.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will also send an email notification to registered users. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: privacy@voqua.ai or by mail at: Green Future Innovations LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States.
SMS / Text Messaging
When you provide your mobile number at signup or when booking through VOQUA, you consent to receive text messages from us related to your account and appointments — including booking confirmations, reminders, account notifications, and one-time verification codes (OTP). Message frequency varies. Message and data rates may apply.
We do not sell or share your SMS opt-in or consent information with any third parties. Your mobile information is used solely to deliver the messages you have requested; where downstream providers (such as our messaging carrier) are used to deliver those messages, they are contractually restricted to that purpose and prohibited from using your information for their own marketing.
You can opt out of SMS at any time by replying STOP. For help, reply HELP or contact us at privacy@voqua.ai.