Frequently Asked Questions

VOQUA.AI is a business voice platform for creating AI agents that handle phone conversations. You configure how an agent speaks and what it can do, then connect it to your phone workflow.

Create an account, configure an agent for your workflow, assign a phone number, and test it before sending calls to it. The product docs provide an overview of the setup steps.

The core agent setup is designed to be configured without code. More advanced API or business-system integrations may require technical setup.

Depending on how you configure it, an agent can handle inbound or outbound calls, answer questions using your business information, qualify callers, help schedule appointments, and route conversations to your team.

An AI receptionist is a voice agent configured to answer a business's incoming calls. It can follow your instructions to respond to common questions, collect information, and help route or schedule callers.

Outbound calling is supported for workflows such as contacting and qualifying sales leads. The calls and follow-up actions depend on the agent and workflow you configure.

Yes. The platform lets you configure an agent's persona, scripts, knowledge, and escalation paths to fit your business workflow.

You can provide business information through the knowledge base, including supported document and web content, so agents can use it when responding to callers.

The platform describes call monitoring, live transcripts, and analytics for reviewing agent activity. The information available depends on your account and configuration.

Public use-case pages cover businesses including home services, dental and healthcare practices, restaurants, real estate, property management, insurance, legal services, ecommerce, sales, and customer support.

Agents can be configured around a business's scripts, knowledge, and call workflow. VOQUA.AI also publishes industry-specific pages to show example applications.

The platform includes integrations, and the exact setup depends on the tool and workflow. The published GoHighLevel guide documents one supported marketplace integration; contact the team to confirm whether another connection fits your needs.

The published guide explains how the marketplace app can call and qualify leads, update contact and opportunity details, and book calendar events in a connected GoHighLevel sub-account.

The pricing page shows the currently available plans and their listed details. Check that page for current pricing rather than relying on figures in older materials.

Compare the current plan details on the pricing page against the number of agents, phone workflows, and capabilities your business needs. If you are unsure, the team can help you evaluate your use case.

The security page describes the platform's security program and its current status. Review it for the distinction between implemented controls and certifications or attestations that are still in progress.

VOQUA.AI's privacy policy describes how information is collected and used, including call data such as recordings, transcripts, and metadata where applicable. Handling can depend on your configuration and applicable law.

Send a message through the contact page or email hello@voqua.ai. The contact page says the team typically responds within 24 hours.

Start with the product docs and the relevant setup guide. If you cannot find what you need, contact the team and describe the workflow you are trying to set up.